At Europa Memory Bank, your privacy is our highest priority. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.
We will never sell, rent, or share your personal information or your children's data with third parties for marketing purposes. Your family's memories belong to you alone.
We collect information you provide directly when you register, use our services, or contact support. This includes:
Your name, email address, and password when you create an account.
Child names, dates of birth, and related details you choose to add to your Memory Bank.
Pregnancy and milestone data, photos, videos, and notes you upload to your memory entries.
Measurements and health data recorded using our tracking tools and calculators.
We automatically collect your IP address, browser type, device type, pages visited, and visit timestamps to improve the performance and security of our service.
Create and manage your account, Memory Bank, and child profiles.
Display your memories and provide relevant calculators and content.
Send essential account confirmations and security alerts.
Respond promptly to your enquiries and help requests.
Analyse anonymised usage patterns in aggregate to improve features, fix issues, and ensure compliance with legal and regulatory obligations.
Your data is stored on secure servers protected by industry-standard encryption, both in transit (TLS/HTTPS) and at rest. All data is automatically backed up daily.
While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. Please use a strong, unique password and notify us immediately of any suspected unauthorised access.
We use trusted providers for cloud hosting and email delivery. They are contractually bound to process your data only in accordance with our instructions and this Privacy Policy — never for their own purposes.
Our website may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.
Europa Memory Bank is a service for parents and carers aged 18 and over. We do not knowingly collect personal information directly from children under 13. Information you enter about your child is stored under your account and remains under your control. You are responsible for the accuracy and appropriateness of the data you record.
Under UK GDPR and the Data Protection Act 2018, you may have the following rights:
Request a copy of your personal data.
Ask us to correct inaccurate or incomplete data.
Request deletion of your account and all associated data.
Receive your data in a structured, machine-readable format.
Ask us to limit how we use your data in certain circumstances.
Object to certain types of data processing.
To exercise any right, email info@domainname.com with the subject line "Data Request". We will respond within 30 days.
We may update this policy to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or a prominent notice on our website. Your continued use of Europa Memory Bank after any update constitutes acceptance of the revised policy.
123 High Street, London, W1, UK