Whether you need help with your account, have a technical question, or want guidance on our features — find your answer below or get in touch directly.
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT). We aim to respond to all enquiries within one business day.
New to Europa Memory Bank? Here's how to get up and running quickly:
Visit the Register page and complete the sign-up form with your name and email address.
Once logged in, go to My Children and add your child's name and date of birth.
Head to the Memory Bank and select a memory type to begin capturing milestones.
Visit the Flip Book to see all your memories as an interactive storybook.
Our Pregnancy & Child Calculators are free to use with no account required.
Use the "Forgot Password" link on the Login page to reset your password via email.
Ensure you are using the email you registered with. Check for typos or try an alternative address.
After several failed attempts, your account may be temporarily locked. Wait 15 minutes or contact us to unlock it.
Check your spam or junk folder. If it still doesn't arrive, contact info@domainname.com.
You can add multiple children to a single account. Each child has their own Memory Bank so their milestones remain separate and organised.
Yes. You can attach photos (JPEG, PNG) and videos (MP4, MOV, WebM) to most memory types. Individual file uploads are limited to 50 MB.
Yes. All data is automatically backed up daily. Memories can be restored upon request in the event of accidental deletion.
Open the memory entry in your Memory Bank, scroll to the bottom, and click the Delete button. Deleted entries cannot be recovered.
If you're experiencing technical problems, please try the following steps before contacting us:
Refresh the page or clear your browser's cache and cookies, then try again.
We recommend Chrome, Firefox, Safari, or Edge. Ensure your browser is fully up to date.
Temporarily disable browser extensions, especially ad blockers or privacy tools, then try again.
Ensure your internet connection is stable. Try from a different device or network.
Your privacy and the security of your family's data are our top priorities. For full details on how we collect, use, and protect your information, read our Privacy Policy and Terms & Conditions.
To request a copy of your data, correct inaccuracies, or request account deletion, email us at info@domainname.com with the subject line "Data Request".
Can't find the answer you need? Our support team is happy to help.
123 High Street, London, W1, UK
Monday – Friday, 9:00 AM – 5:00 PM (GMT)